Customer Feedback

Dear BLT Direct,
Just to let you know the Art Deco Wall lights arrived to-day -
very well packaged - thank you. We are delighted with them, and thank you for your efficient service.
With kind regards, Gordon & Yvonne

1x Smilight 24 Watt Fluorescent Tube: Thank you very much for your excellent service. I have now received the goods in perfect condition. regards Lynne

I am returning the daylight 25 watt b.c. lamps, and look forward to
receiving the warm light 30 watt b.c. lamps in exchange.

Many thanks for your excellent and curteous service.

Ellis

Just a quick note to say thank you for replacing low-voltage for GU10 lampholders FOC so quickly and without fuss, when the fault was most likely mine for ordering wrong in the first place!

Much appreciated. I will certainly use you again when I have another DIY project.

Best regards



John

Congratulations! I have just placed my first order with you and the communications and information you have sent me has been excellent. I look forward to receipt of my goods - thank you and well done. Nigel

Super fast delivery, goods well packaged excellent service
Mr D

Abolutely no problems. Goods arrrived in excellent condition.
Thomas

Just wanted to say thanks for the great service. The replacement daylight bulb arrived and is as good as I\'d hoped. Walt

Thank you very much for your prompt attention and sending through a replacement lamp. It arrived safely and is up and working

Revd John

My order was sent in two parts. The first arrived by return, but the second failed to arrive. I contacted BLT & they immediately sent a replacement without quibble and which I received within two days....
Phil

Thanks for your help and speedy service, i would also like to say that i was
very impressed with your packaging of the bulbs sent out to me.

First class service with speedy delivery. Communication was excellent. Highly recommended.
Mr T

BLT Direct were great. Goods arrived promptly & very well packaged. I had ordered 250W instead of 150W by mistake. I called them & they were great. Goods returned & replaced with correct...
Miss P

Item arrived next day and was superbly packaged. Can't ask for better than that!! Well done BLT Direct
Richard

I will be using them again , my goods arrived within days the packaging was excellent and I was kept informed of my orders progress . I initially went to the site because of the Google checkout option...
Mrs W

Quick delivery - not all items in stock- but excellent communication.
C Smith

On time, well packeed and in good condition, fitted and working! thanks
Howard

Thank you very much for your prompt service.Trevor

Just a quick note to thank you for sending a mini lamp to replace the one that failed prematurely. Such customer service is rare to find these days.



Thanks again.



Sue

Thank you for the replacement bulbs and the quick and efficient service. I had already returned the wrong order back to you before opening your mail asking me not to send them. I will recommend to your company to family, friends and colleges.
Regards Sue

Hi Maria, Many thanks for that, I've just ordered them! You're a star! Kind
regards, Helen

Dear Sales team

Just a quick note to thank you enormously for your help yesterday afternoon in getting my order despatched to me. I have just received it and that is one less worry for our show in Manchester this weekend.

Well done and thank you very much!



Kind regards Martin

I just wanted to thank you for your prompt and helpful service when I was ordering some Energy Saving lamps - a small order for you but, nevertheless, your staff were courteous and the order arrived very quickly.
Thankyou.
Issy

Many thanks for your prompt reply and excellent service.

Regards
Colin

Thanks very much - I'll certainly be buying from you again!

Thank you so much - my order arrived safely today and actually fits! I have had many problems getting a T4 blub the correct length. I am very impressed with your service and will be reccomending my family and friends use your service. Thanks again Amanda

Please Thank Marie and the storeman who packed our new tubes so expertly.

The last 11 arrived safe and sound!

Re:- 400W UV tubes

many thanks

Charlie

Many thanks for your excellent service.

M.

Well. Im gobsmacked. Not only did the tubes arrive all intact having been
superbly well protected (well done that packager!) but the courier had
actually been round here the other day when I was out of the house working
for half the day. I dont think I could possibly be more impressed. All I
have to do now is successfully install them in the sunbed!

Thank you. I really am well impressed. I certainly won't look anywhere else
if I, or any friends with beds to whom I can recommend you, need tubes in
future.

S Taylor

Thank you, great service, have placed an order

Kind regards

Martin

Thank you, great service, have placed an order

Kind regards

Martin

Excellent thank you for the very prompt and customer friendly response - this is certainly a company I would be happy to recommend to others.

Your service in dealing with my order was excellent. Although one of the items had to be replaced twice due to being faulty (no fault of yours) the response to providing the replacements was excellent. Thank you and well done. Regards, Philip

Hi,

The order just arrived safely, I am really impressed with the speed of
delivery and the lights are beautiful, thank you very much


Karen

HI
Good grief that's what I call service!
Thanks
kind regards
Kerry

Thanks very much for sorting that out for me, we have
just added your web site details onto our low energy
light bulbs stockists leaflet.

Many thanks

Pete

Marie may i take time to thank you for all your help and patience thank you
kind regards Bill

I ordered replacements that where the correct voltage, they where received last week and work perfect.

Thanks for all your help, understanding and support in ensuring I ended up with the product I really needed.

I'll be sure to make BLT Direct my first port of call in the future.
My brother is an electrician and needs lamps all the time so I'll pass on your website details as being a company who can be relied upon, give good solid advice and speedy delivery of products at competitive prices.

Thanks again.

Gary

Many thanks for your prompt processing of my returned goods and for keeping me informed every step of the way. I'm impressed!

Tony

"Have put a link from our popular website for our clients to order
bulbs etc from you - always pleased to promote a good supplier.
Will review its inclusion based upon clients' comments in the future."

"Dear Lee,
The secretary at the school took over my order and ordered 10
of the bulbs we wanted, and I have received delivery of them. A speedy and efficient service. Thanks for all your help in the matter."

"Hi Marie,
Thank you very much for the quick response in sending replacement shade on Polo light before Xmas. Compliments on your pleasant and efficient service. I hope we do business again ni the near future. Carole."

"Dear Wendy,
Thanks for email. Have done that and located item. Info along with BLT phone no. passed to friend who is looking for lamp. Impressed by prompt attention, thanks again."

"To sales,
bulb arrived intact, very impressed ,will use this service again regards Mark "

"hi may i just thank lamps bulbs and tubes direct for the great service i have had from you since i found you the bulbs i have brought from you have been great but i do like the daylight bulbs i have got from you they have been better than i tought they would be and the light you get from them is much better then a normal engery saveing bulb i will be back latter on to get some more bulbs from you. and may i just ask you you have any plans to get the PLET Compact Daylight 6500 kelvin daylight compact in a bigger wattage like a 23 watt beacuse i think it would be worth trying to get some in and also try to get some in the candle shape for the bed side lights in a lower wattage say 3 watts as i have realy took to these type of bulbs i hope you will look in to this idea once again you offer a great service and i am please to tell you to any of my friends i see or know hope you will be back in touch thank you yours alan"

"To sales,
many thanks for a very speedy and hassle free service. Will be recommending you to friends as very impressed. Yours sincerely, Sharon"

"Marie, Thank you very much for the outstanding service you and your company have provided over the last week. The bulb arrived yesterday and it is exactly what we were looking for. I will have no hesitation in recommending you in the future. Thank you Chris."

"To sales,
With reference to the above order in which the original tube arrived smashed, I am pleased to inform you that the replacement item has been received today safe and well! Many thanks for your prompt service and attention. Chris."

" Order recieved,thanks for the excellent service and price ..regards j"

"Just wanted to say thank you for your prompt delivery. The tubes arrived well packaged and the price was the most competitive I could find. Sharon"

"Just a quick note to say thanks for despatching the above order so quickly. I could not find an ES fitting "Flicker Flame" bulb anywhere locally Goods arrived this morning, in time for Christmas. Thanks again. Have a good Christmas and New Year. Regards Gary "

"Hi all Just wanted to thank you for your prompt response recently when I returned a faulty bulb. Not only did you send a replacement faster than DHL, but you also returned my postage costs, something I was not expecting. Thank you very much, I will be sure to recommend you to everyone I know. Ian "

"Thanks Wendy,
Thank you for you for your service, I have now received my order. I have had some difficulty in sourcing this lamp do you generally stock this item ?? David "

"Marie,
Received your order, many thanks for this. Lamp received and installed in my ancient microfilm projector. Many thanks for your excellent service. You may be interested to know that you were a bit less than half the price of the other lamp supplier I contacted. Regards Dave John W Mclaren"

"To sales,
The correct lamps arrived ok this morning . Thanks for your helpl I am very impressed with your service and prices and will certainly order all future bulbs and tubes from you. John W Mclaren"

" Marie Yes, it does meet with my approval and thank you very very much for all your help. The new bulbs are perfect and I will not hesitate to come to you guys again when I need lights bulbs or recommend you to others. Thanks again Mark"

"Hi again,
Just to let you know the bulb arrived this morning, put it straight into the projector and there was light! All is working now! Many thanks for the fantastic service! I will be coming to you again once this bulb has ran its life! Thanks! Jonny."

"To sales,
Two lamps arrived this am. Now installed and working. Many thanks for your excellent service. Will spread the word! Dave "

"To Sales,
Order received and all correct, Thank you. Second time i have used your company and i am highley impressed with range, quality, price and speedy service. Well done - keep it up. happy 2005 KB ."

"Hi Wendy,
Hooray!!! The two LED GU10's arrived today! Can't wait to try them out! Thank you so much for completing the order - I will certainly purchase my lights from you in the future and suggest your company to my friends. Thanks again Best regards Pete."

"Hello Steve, sorry I could not get in touch with you myself regarding the lamps, but my son sorted it out with you in my absence. Thank you very much for your kind reply, and excellent quotation, much appreciated and hope we can use your company again for any further requirements. I remain yours sincerely,very satisfied and impressed. Bob Ade ."

"Wendy & Paula, Just a quick note to say thank you for your help with the rough service bulbs, if only everyone I dealt with was as helpful! Keep up the good work! Much appreciated. Ade ."

Order number: OL00000000006169144 Hello, Just to let you know I have received both my orders quickly and I am pleased with the quality of merchandise.."

"Marie > Received your order, many thanks for this. Lamp received and installed in my ancient microfilm projector. Many thanks for your excellent service. You may be interested to know that you were a bit less than half the price of the other lamp supplier I contacted. Regards Dave"

"Thanks Wendy,
I have ordered on line. I am so pleased. Thanks again."

"Hi all Just wanted to thank you for your prompt response recently when I returned a faulty bulb. Not only did you send a replacement faster than DHL, but you also returned my postage costs, something I was not expecting. Thank you very much, I will be sure to recommend you to everyone I know. Ian"

"Hello BL&T Direct Order no 6199975 Thank you for your excellent service. This order arrived in the claimed minimum time of two days, was packed superbly so all is well. I hope you are achieving the business success you deserve. Best wishes Derek"

"Hi Wendy,
The Sunbed Tubes Arrived this morning, Courier has taken the other tubes back. Just like to say thanks for your polite manner & how swiftly you sorted it all out. good professionalism thank you Richard."

"Many thanks for your efficient service in supplying my enlarger lamps, received this morning. It is great to find somebody who does what he says he'll do! My enlarger is up and running, and I have high hopes for my exhibition prints! Thanks once again."

"Thank you for replacing the faulty bulb I retuned last week, and by return of post. Thank you also for the generous inclusion of an additional spare. This is customer service of the highest standard - congratulations. Regards Kenneth ."

"I would jut like to take this opportunity to thank you for a great service. This is the first time I have used BLTD and I am impressed. I found your web site easy to use and, armed with a ruler, was able to find the replacement tubes I need. Prices were reasonable and postage was not excessive (as with some companies). Delivery was fast and efficient. What more could I ask for. This is the way online business is supposed to be! Thanks again Taff ."

"just a note to thank you for getting my order for coloured GU10 out so promptly yesterday. Arrived 8.15 this morning so I was able to put them on the van for our exhibition. many thanks john ."

"Just to say order placed in the early hours of Monday 24th, package arrived Tuesday 25th. Now that's service! Thank you."