Lighting Firm BLT Direct Tops the Charts for Customer Satisfaction
BLT Direct has earned an impressive 9.2 rating on TrustPilot after reaching approaching a milestone 3000 reviews.
The company, based in Ipswich has received a raft of feedback from both commercial and residential clients. Many customers commented on the company’s punctuality with deliveries, the value for money of products and how easy the website was to use.
BLT Direct offers an extensive range of over 10000 lighting products including security lights, energy saving bulbs and light fittings. It has an extensive range of energy saving lighting products spanning a number of lighting categories, from festive decorations to LED floodlights, helping clients to reduce energy consumption by up to 80%.
Steven Ellwood, Managing Director of BLT Direct is pleased with the result. He said, “Our aim is to ensure we cater to each individual customer and make sure that they all have a great experience with us. From ordering online to delivery, it’s our job to make the entire process quick and easy while also ensuring our product range is second to none. Our great reviews on TrustPilot are a real testament to our hard working team.”
The comments received from the reviews range from “The item arrived very quickly and everything was efficient” to “First class service”. On average, each review is rated as “Excellent” and between 3 to 5 stars in performance. TrustPilot is entirely customer based and all reviews are independently verified.
As the number of businesses functioning online continues to increase, online reviews and customer satisfaction surveys become more and more vital. Shoppers are becoming savvier and are now more likely to read reviews and make purchases based on the experiences of others than at any other time in the history of the Internet.
With new products added weekly, the number of reviews is expected to increase substantially throughout the rest of the year.
Written by Steve Ellwood on 26 Aug 2015
Qualified as an Electrician, founder of BLT Direct, You can follow on Google+