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What is your return policy?

At BLT Direct, we take pride in providing our customers with high-quality products and exceptional customer service. However, we understand that sometimes products may not meet your expectations, and you may need to return them. That's why we have a clear and simple returns policy in place, which we would like to explain in more detail.

Firstly, it's important to note that we offer a 30-day return policy, which means that you have 30 days from the date of receipt to return any unwanted item(s). It's important to ensure that the item is in its original and unused condition as we cannot accept returns for products that have been damaged, used, or not in their original packaging.

If you wish to return an item, you can do so by contacting our customer services team on 01473 716 418 and hitting option 2. They will provide you with a returns authorisation number (RAN), which you will need to include when you return the item. It's essential to include this number to ensure that we can process the return quickly and efficiently.

We also offer a free returns service for all products that have been sent in error or are faulty. If you have received an incorrect or faulty item, please contact our customer services team, who will arrange for the item to be collected and a replacement sent to you as soon as possible.

Please note that we do not refund postage costs for unwanted items, and you are responsible for the safe return of the item(s). Therefore, we recommend that you use a tracked and insured delivery service to ensure that the item(s) arrive safely. Once we receive the returned item(s), we will process the return within five working days and notify you by email.

In conclusion, we hope that this page has provided you with a better understanding of our returns policy. However, if you have any further questions, please don't hesitate to contact our customer services team, who will be happy to assist you.